"This place is amazing, they have everything I need" - Danny Daniels
"My family have been going here for years. Nothing but excellent friendly helpful service. This last time there was a problem with the type of lenses received - NOT their mistake. They went out of their way to find out what happened and arranged for new lenses to be ordered (no cost to me) very quickly. Have never had a problem in well over a decade and they were so professional in fixing it as soon as they could. I highly recommend them." - Lisa Costa
"Fantastic service, helpful + friendly staff. Services are always fast and on point. Have been coming to Factory Optical for 6 years now. Great prices also!" - Paul S
"I've always have really great customer service here. Above and beyond what you'd expect. I also really like that they make the lenses onsite (as well as high end professional optics!) - you can tell they all take the care with their product that comes with making it yourself and selling it. Very reasonable prices. I recently picked up a pair of Silhouettes titanium frames; I love the fit and the lenses are super light." - Patrick Audley.
"I bought 2 pairs of glasses last year from Factory Optical. recently went for adjustment for one pair and fix other one, nothing but great service and same smile at the purchase time. Thank you Steve!!!
I recommend this place for good services." - Abdessamad Afsi
I recommend this place for good services." - Abdessamad Afsi
"Over the last 20 years I have had numerous pairs (I'd say 4-5) of vintage frames filled with polarized lenses for sunglasses, and since I started wearing prescription glasses 5 years ago I have had 3 pairs of progressive lens glasses made by Steven and the employees here. I have 2 pairs of prescription sunglasses, including some Drivers by Transitions I had put in my vintage Ray Ban aviator frames and I am very happy with the service and the finished products. I always bring my own frame, and while they cannot guarantee the frame when they don't provide it, I have never had any problems with the frames I've brought in, even some very old vintage acetate frames. They take great care of me, and go the extra mile to make sure I am happy with my lenses. Thanks again! " - M. L
"My partner and I have been dealing with Factory Optical for maybe 25 years on the advice of my partner's sister-in-law, who was an optician at the time. I always bring my own antique frames. The service is very good and you can go in any time to get eyeglasses straightened or adjusted should they need it, at no charge. The service is always quick, friendly and professional." - Gord McCaw
"Went in at 10, glasses ready by noon. VERY helpful and friendly staff. Will go again for sure. I brought in 3 frames and she helped me choose the best fit for it's use. Price wise they cannot be beat since they get business from most of the larger eyeglass retailers. SECOND VISIT 2 years later... Same great service and best prices in town. Why would anyone even consider going elsewhere!" - Mike Ajello
"Great optical. Fast prompt service. Excellent craftsmanship. Affordable prices. Friendly service. Highly recommended." - Victor Favrin
"Love this place. They are quite busy much of the time, and for good reason, so make sure to go when you are not necessarily in a rush. Both myself and my partner get our glasses from here - they have always been attentive and friendly. The employees are especially good with children as well. Our glasses have always been finished quickly and are very affordable." - Lydia Hentschel
"I was here this early morning, Monday, March 9 for eyeglass minor repair. I had a number 2 card. The number 1 was done in less than 7 minutes, mine was done in 10 minutes with different customer service tech. The best thing CS reps were all professional, accommodating & smiling. The service is free of charge (including the#1customer). For those looking for eyeglasses, this company is best recommended." - Amado Acupan
"I have been going here for 32 years and have NEVER had a bad experience. They are an AWESOME place to get your glasses. Steven, April and Joyce will treat you like the valued customer you are." - Kim Kleeband
"Staff helped me find frames to fit my existing lenses. They took time to find a variety of options for me. Unfortunately, I didn't find one to meet my requirements. Very knowledgeable and efficient." - Judy Tosey
"I went to the store to fix my glasses and it's super great:D People are nice." - Paul Chen
"Great prices and wide selection. Staff are friendly, experienced, and flexible to customers' needs. They really care bout customer satisfaction! My family has been buying from them for many years. Would definitely recommend." - Mary Lai